Q&A with Toby Claudio on Sports Retailing Trends

Q&A with Toby Claudio on Sports Retailing Trends

interviews, Q&A
Toby’s Sports celebrated 40 years in sports retailing in 2018. It opened a new world class flagship store in BGC promising customers an omni channel experience. Toby’s President Toby Claudio, a Mansmith Young Market Master Awards (YMMA) winner in 2008 shares with us his excitement about the future of sports retailing. Q1: There is a rising interest in health and wellness. How is Toby’s exploiting this trend? A: Yes sports, fitness and wellness definitely a strong trend in the county and around the world. We've always tried to help in promoting new sports and ways to get into an active lifestyle We've seen this with the rise of sports like badminton, running, triathlon and fitness activities like boxing, spinning, yoga and crossfit. People are always looking for new and exciting…
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Q&A with Officers of the Philippine Retailers Association on Retailing

Q&A with Officers of the Philippine Retailers Association on Retailing

interviews, Q&A
(From left to right, first row: Lim, Mendiola, Go, Ong. Second row: Chan, Tantoco, Santos, Lorenzo) The Philippine Retailers Association (PRA) will be holding its 25th National Retail Conference and Stores Asia Expo in SMX on August 9-10, 2018. We asked some of the PRA officers to update us on retailing trends. Q to Samie Lim, PRA Chairman Emeritus and Chairman of Blims Lifestyle Group : The biggest internet-only retailer in the Philippines claims to have 100 million hits a day. What is the state of store retailing in the Philippines? A: While there has been a lot of buzz on the e-commerce lately, and the Philippines being one of the fastest-growing e-commerce market in Southeast Asia, the country is not yet dominated by online shopping, which shares only about…
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Q&A with Samie Lim on Opportunities and Challenges in Retailing

Q&A with Samie Lim on Opportunities and Challenges in Retailing

interviews, Q&A
Samie Lim has a unique gift of visualizing the future economic development of our country, and the talent for harnessing the bayanihan spirit of business leaders by making things happen. He focuses on building unorganized business segments into strong industrial sectors with his mission 'to serve the greatest numbers of people.' He has spearheaded the movement to modernize our retail trade in the early '80's and in the mid '90's. Moreover, he promoted franchising as a tool to create thousands of SME's and millions of jobs. By the turn of the century, he has successfully developed the template to double our tourism arrivals and tourism receipts. He has led several local and international trade associations and was elected President of PCCI in 2007. He also served as Undersecretary of Department…
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Q&A with HBC Chair Dr. San San Hortaleza on Creating Ventures

Q&A with HBC Chair Dr. San San Hortaleza on Creating Ventures

interviews, Q&A
Q1: You and your husband inherited six Hortaleza Vaciador stores from your in-laws and renamed it HBC. It now has over 200 retail stores. What was the trigger that made you change the company name? A: Since we inherited the stores and my husband’s other siblings also got their own numbers, there is a need to differentiate it in two ways -- first from the original concept of his parents and now from those of his siblings. We believe that if we don’t set apart our stores from theirs, we run the danger of not being able to compete effectively. All of them retained the name “Original Hortaleza and Vaciador” but we renamed our stores to HBC but still banking on the heritage brand of Hortaleza by adding the by-line…
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Q&A with Philippine Retailers Association Officers on Retailing

Q&A with Philippine Retailers Association Officers on Retailing

interviews, Q&A
Q1: Question to PRA President & Duty Free COO Lorenzo Formoso: What regulatory changes are affecting retailing in the Philippines? “The Retail Trade Liberalization Act has been the most pertinent government regulation affecting the Philippine retail industry especially now that there are a lot of foreign brands coming in to the country. This Act protects Filipino retailers and at the same time allows a favorable environment for foreign business investors.” [divider] [/divider] Q2: Question to PRA Chairman and Robinson's President Frederick Go: Omni channel is happening in many parts of the world. How does that affect traditional store retailing? “With the evolving age of technology nowadays and the growing number of people who are connected 24/7 through their smartphones, tablets and desktops, it is inevitable for omni-channel retailing to take…
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What are Revenue Models of Major Retailers?

What are Revenue Models of Major Retailers?

Articles
There are so many ways major retailers selling fast moving consumer products (FMCG) in the Philippines can make money beyond buy and sell.  Mansmith conducted interviews with manufacturers on their cost of selling, which revealed a list of at least 30 different charges that are or can be imposed by key retailers one time or another. When introducing new products, listing fees or product highlight fees can be charged. There is also the new product extra discount, 5% for example, for a number of months. Sometimes it goes longer or becomes a permanent discount, coupled with extended credit terms. For encouraging product trial, some retailers would require hiring the services of an accredited demo and sampling company.  Some would have a buy-back bundling policy for a product-bundling campaign, which means…
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Q&A with ABENSON Managing Director Winston Lim on Appliance & Gadget Retailing

Q&A with ABENSON Managing Director Winston Lim on Appliance & Gadget Retailing

interviews, Q&A
Q1: Retailing appliances has many pain points where customers go through a process of information search, face-to-face inquiry, product demo, delivery and after sales. How is Abenson addressing customer irritants and annoyances? ​At ABENSON, our mission is to bring the ‘Good Life’ to every Filipino Home. In our 45 year history we have seen how differently our customers’ priorities have changed, both in the level of sophistication of the products that they buy - and in their expectations of what the Good Life is. Appliance and gadget shoppers want to bring home the best products that fit their lifestyles in the fastest, easiest and safestway possible. Our newest channel is on the Internet - abenson.com.ph - offers the same products and services nationwide to those who now prefer to shop…
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Store Retailing Profitability by Josiah Go

Articles
Store retailing is a business that can easily be started. But with the rise of competition and many other risks in this industry, a store retailer must revisit and identify each business factor to have a competitive edge. There are two interconnected elements to have a profitable retail business. The first one is related to marketing while the second one looks at the combination of operations and finance. For the first element in marketing, there are 5 positioning options. Positioning is about being relevant and unique. You cannot just be unique without being relevant. You have to find your relevance first before being unique. And relevance comes from satisfying unmet needs. It is therefore important for a store retailer to understand the unmet needs of their customers. Who is the target market? And what is the unique set of unmet needs…
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Q&A with Uniqlo Philippines COO Katsumi Kubota on International Brand and Business Development

Q&A with Uniqlo Philippines COO Katsumi Kubota on International Brand and Business Development

interviews, Q&A
Q1: Can you describe what the Uniqlo brand is all about? Other than being of Japanese origin, how different or similar is it with say Giordano or Gap in terms of fashion or customer base? We consider UNIQLO as LifeWear, which means UNIQLO is complete when it is worn and become a part of our customers’ Life. We are not trying to differentiate from other brand, rather, we keep focusing on customers’ Life, how they appreciate clothes every day. Q2: Uniqlo is an international company, how do you maintain the standard of customer service and communicate the brand consistently worldwide, including the Philippines? We try to offer kind and courteous service in any part of the world. Key is how to share the meaning and joy of doing so with…
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Q&A with Gingersnaps Creative Director Sabrina Uy on the Business of Children & Maternity Wear

Q&A with Gingersnaps Creative Director Sabrina Uy on the Business of Children & Maternity Wear

interviews, Q&A
Q1: Congratulations on the 20th anniversary of Gingersnaps! What was your inspiration when you first launched a fashionable children's wear and maternity wear business? We always loved kids, so it came very naturally for us to do something that involved kids. At that time, there was an absence of fashionable children's and maternity clothing. We wanted to change the way people perceived these two underserved categories. Q2: What's unique or special about Gingersnaps products/ designs that customers have continued to patronize your brand all these years? What makes our product special is that it has it's own DNA. We've heard so many customers tell us that they can spot a Gingersnaps item without looking at the label… Although we change our look every season, there is something that makes it…
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