(Photo source: Pixabay) I’m not the type who usually writes love letters. I measure things in KPIs and deadlines, not feelings. I notice inefficiency, not poetry. And yet, here I am, writing during a flight, not to a person, but to an airline. Singapore Airlines. You’ve taught me that superior customer experience (CX) isn’t just about getting from point A […]
Atty. Kesterson Kua is the founding partner of Kua Sy and Yeung (SKY Law). With deep expertise in commercial and family business law, he has worked closely with many Chinese-Filipino (Chinoy) entrepreneurs. In this interview, he shares insights into the legal, cultural, and generational dynamics that shape Chinoy family businesses, and how governance, foresight, and self-awareness can help preserve both […]
Marketing columns usually focus on positioning, differentiation, and shareholder value. This Valentine’s Day, I want to talk about brand equity, not in the marketplace, but at home. It’s where I learned the true meaning of trust long before I began teaching it. Before my wife, Chiqui, became my partner in life, she was my first early adopter. She saw intrinsic value […]
If you’ve spent time in strategy post-mortems, or even in high-stakes “war” rooms, you’ve probably heard the same lines: “We had all the data, but no real insight.” “The logic felt right, but no one tested it.” “We assumed X would hold, and we never questioned it.” Sound familiar? I hear versions of this often, from CEOs, executives, founders, and […]
Edie Acedera is the founder and managing director of Brandev Insights and Consulting, and co-author of Mommy Republic: Understanding the Filipino Millennial Moms. Prior to Brandev, Edie was the global consumer and market insight director at Unilever, based in Singapore. In this interview, she shares her insights into the evolving behaviors of Filipino consumers, and how marketers can effectively navigate cultural […]
I walked into a meeting with a cup of Zu’s coffee in my hand. It was early December, when Starbucks lines grow longer and planners quietly signal participation in a shared ritual. The person beside me smiled and asked, “Do you like Zu? No Starbucks planner this year?” I laughed and answered honestly. The lines were too long for my […]
Leadership in Philippine business is being redefined. Beyond profits, executives are increasingly judged by their ability to innovate responsibly, build institutions, and contribute to inclusive growth amid digital disruption and global competition. “The scope of the awards grew because leadership in Philippine business has grown in depth and complexity. There is more innovation, more institution-building, and more long-term thinking than […]
It’s tempting in business to chase the next campaign, launch a discount, or offer a flash promotion. But often, these are solving symptoms, not solutions, like painting over a crack while ignoring the foundation. In a low-trust economy like the Philippines, this approach is risky. Customers are skeptical. Partners are cautious. And trust, once broken, can take years to rebuild. […]
Learning never stops. The author during a learning session, reinforcing his belief in lifelong learning. In marketing, what we know expires faster than we expect. Consumer behavior evolves, technology reshapes habits, and what once felt like hard-earned wisdom quietly loses relevance. That is why the most important skill in business today is not mastery, but the willingness and discipline to keep […]
In 2025, the most-read articles on josiahgo.com reveal a wide range of reader interests. The topics span timely issues such as the election campaign, alongside perennial marketing concerns, particularly consumer behavior. Notably, nearly 25% of these top articles touch on the theme of trust, an indicator of how central trust has become as we move deeper into what can be […]