Q&A with Bistro Group Chairman Bill Stelton on Service Culture

Q&A with Bistro Group Chairman Bill Stelton on Service Culture

interviews, Q&A
William 'Bill' Stelton is Chairman and CEO of The Bistro Group, a leading high end casual dining restaurant chain in the Philippines (with brands such as TGI Fridays, Italianni's, Denny's, Texas Roadhouse, Watami, Baker & Cook, Red Lobster and Hard Rock Café, among others). The Bistro Group, now with some 100 outlets nationwide, is celebrating its 25th year this year. Bill also owns fifteen other companies, including Technolux, the market leader in high quality kitchen and laundry equipment in the Philippines. He shares with us the importance of building and maintaining a positive service culture in service-driven enterprises like restaurants.  Q1: You like to say that the reason why your group is one of the most successful high end casual restaurant is because of the service culture. What exactly is…
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Q&A with Double Dragon Properties Chairman Edgar ‘Injap’ Sia II on New Category Strategy

Q&A with Double Dragon Properties Chairman Edgar ‘Injap’ Sia II on New Category Strategy

Business Strategy, interviews, Q&A
Edgar ‘Injap’ Sia II is Chairman and CEO of Double Dragon Properties Corporation. His company’s four pillars of growth are: provincial retail leasing (City Mall), hotels (Hotel 101, Jinjiang Inn), office leasing (Double Dragon Plaza / DD Meridian Park, Jollibee Tower) and industrial warehouse leasing (Central Hub) - - all projected to double their leasable space from some 600,000 square meters in 2018 to 1.2 million square meters by 2020. He was awarded the Mansmith Young Market Masters Awards (YMMA) in 2009 in recognition of his successfully founding the first barbecue fast food restaurant in the Philippines, Mang Inasal. He shares his insights about real estate, starting from leading the creation of a local hotel in Iloilo at age 19 to Double Dragon Properties. Q1: Your big love is real…
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Q&A with J&J Sales Director Steve Tiu on FMCG Trends

Q&A with J&J Sales Director Steve Tiu on FMCG Trends

interviews, Q&A
Stephen Tiu is the Sales Director of Johnson and Johnson Philippines. Prior to this, he was Head of Key Accounts in J&J Philippines, Head of Channels in J&J Malaysia, and worked in Shopper Marketing in J&J China. Steve won the Mansmith Young Market Masters Awards (YMMA) in 2013. He will share more trends during the 10th Market Masters Conference on April 3, 2019 in SMX Aura. Q1: What have you observed as trends in the size and format of new retail stores and why do you think this is happening? A1: The Philippine FMCG market is still dominated by supermarkets and sari-sari stores, contributing to about 75% of value sales. In urban areas, we will continue to see a shift towards neighborhood supermarkets, convenience stores, and community self-service drugstores in…
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Q&A with PFA Chairman Emeritus Samie Lim on Nuts and Bolts of Franchising

Q&A with PFA Chairman Emeritus Samie Lim on Nuts and Bolts of Franchising

Franchising, interviews, Q&A
Samie Lim is the Co-Founder and Chairman Emeritus of the Philippine Franchising Association (PFA) and the Philippine Retailers Association (PRA). He is also Chairman of Francorp Philippines and U-Franchise, the largest franchise consulting company and franchise brokerage company respectively in the Philippines. Q1: What common traits should franchisors look for in leaders within their franchisee’s organizations and why? What are no no’s? A1: Leaders of a franchisee’s organization need a good balance of entrepreneurial ability and a willingness to listen and follow best practices. Strong franchises are built on franchisees who are able to execute best practices while adapting to their local contexts. Franchisee leaders cannot just rely on the franchisor or their team to do everything for them, they need to be the ones leading from the frontline, motivating…
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Q&A with SteelAsia Chairman Benjamin Yao on Growth Strategy

Q&A with SteelAsia Chairman Benjamin Yao on Growth Strategy

interviews, Q&A
SteelAsia is the flagship steel company of the Philippines. Nearly one out of every two steel bars installed in construction are manufactured by SteelAsia, while about 80% of the rebar needs for infrastructure are supplied by SteelAsia. SteelAsia Chairman and CEO Benjamin Yao shares their vision in investing P100 billion on the initial of a three phase 5 year program to develop a robust Philippine steel industry. Q1: Your company put up a small rebar facility in 1966 and has been supplying over two million tons a year. Rebar is in the lowest tier of the steel manufacturing and is a commodity. What’s your strategy shift behind your program? A1: We describe our strategy as a natural evolution arising from growth.  But to grow in the manner we did, the first thing that…
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Q&A with Cignal TV CEO Jane Basas on Growth Through Innovation

Q&A with Cignal TV CEO Jane Basas on Growth Through Innovation

interviews, Q&A
Jane Jimenez-Basas is President and CEO of CignalTV, the first pay-TV provider in the Philippines to reach 2 million subscribers. Jane won the Mansmith Young Market Masters Awards (YMMA) in 2007 and was named Asia’s Media Woman of the Year by Content Asia in 2017. She shares insights about innovation as a market leader.  Q1: You have taken Cignal from content aggregator to original content provider. What is your process of knowing what content subscribers will like?   A: It’s really about getting the pulse of our customers.  Each of the organic channels for which we produce original content for has its own core target viewers.  We have developed a deep understanding of what appeals to each one of them through extensive research – both third party as well as internal. We are armed with this insight and market knowledge when we develop original…
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Q&A with Butz Bartolome on Most Common Mistakes in Franchising

Q&A with Butz Bartolome on Most Common Mistakes in Franchising

Franchising, interviews, Q&A
Butz Bartolome is the Chairman of GMB Franchise Developers Inc., which has been providing franchise consulting for over 25 years. He was chairman of the Association of Filipino Franchisers Inc. (AFFI) in 2014. He shares his insights about the Overseas Filipino Workers (OFW) as well as the common mistakes in franchising and how to avoid them. Q1: You were an OFW before you ventured into business. What should OFWs consider before they invest their hard-earned money?  A: Two P's:  Plan and Prepare. It is crucial for an OFW to plan ahead of time. Normally, when you are overseas, you get the false perception that your stay will last for more years but the bitter reality is that your employment can end at any given time. Usually OFW's have time during their…
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Q&A with ZAP CEO Dustin Cheng on Value Proposition

Q&A with ZAP CEO Dustin Cheng on Value Proposition

interviews, Q&A
ZAP is a mobile number-based loyalty and rewards system established in 2012 by Ateneo schoolmates Dustin Cheng, Terence Lok, Angelique Uy, and Justin Lim. With over 1,000 partner stores and more than 1,000,000 members on the platform, big brands such as McDonalds, KFC, Potato Corner, Generika Pharmacy and Chatime have come on board. Dustin shared the challenges of running a start-up, and the rewards as well as the risks of pivoting a business model. Q1: Your previous business was in discount coupons. Like many discount companies, the business model did not work. What were the key lessons of that failure and how are they linked to your existing business? A1: Before ZAP, I co-founded a daily deals e-commerce site called Deal Dozen. It was good at the start, but eventually…
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Q&A with Toby Claudio on Sports Retailing Trends

Q&A with Toby Claudio on Sports Retailing Trends

interviews, Q&A
Toby’s Sports celebrated 40 years in sports retailing in 2018. It opened a new world class flagship store in BGC promising customers an omni channel experience. Toby’s President Toby Claudio, a Mansmith Young Market Master Awards (YMMA) winner in 2008 shares with us his excitement about the future of sports retailing. Q1: There is a rising interest in health and wellness. How is Toby’s exploiting this trend? A: Yes sports, fitness and wellness definitely a strong trend in the county and around the world. We've always tried to help in promoting new sports and ways to get into an active lifestyle We've seen this with the rise of sports like badminton, running, triathlon and fitness activities like boxing, spinning, yoga and crossfit. People are always looking for new and exciting…
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Q&A with Sta. Elena Construction Founder Alice Eduardo on Service Strategy

Q&A with Sta. Elena Construction Founder Alice Eduardo on Service Strategy

interviews, Q&A
Sta. Elena Construction and Development Corporation is an AAA-rated and Large B general contractor specializing in foundation engineering, power plants, ports and harbors, and roads and bridges. CEO Alice Eduardo, who was recently honored in Forbes Asia ‘Heroes of Philanthropy’ 2018, shares with us her insights on service and strategy. Q1. What has been your competitive advantage against the big foreign firms? A: Filipino talent and ingenuity is superlative, given the right environment to let us shine and realize our full potential. Santa Elena can deliver the same world-class performance and price more competitively because of our cost structure. We are a lean and mean operation with my personal touch. Those, apart from our fleet of the latest, leading edge equipment fully-owned and not leased, are Santa Elena’s clear edge.…
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