The biggest strategic risk isn’t having no marketing plan. It’s executing a polished plan built on untested assumptions. During annual planning, executive teams routinely default to copy-pasting the past: last year’s sales become the new baseline, legacy customers retain top priority, and yesterday’s winning products receive automatic budget renewals. Except the market refuses to remain frozen in time. Consumers shift […]
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Every year, I meet business owners who ask essentially the same question. “Our products are good. Our people work hard. So why aren’t we growing?” It is a fair question. What’s interesting is that another company, in the same industry, serving the same customers, often grows much faster. Same economy. Same regulations. Sometimes even the same suppliers. Yet the results […]
Data is one of the most overvalued commodities in modern business. We are currently drowning in statistics, yet many organizations are starving for Insight. Data tells you whathappened; observation tells you how it happened. But only an insight tells you why it happened in a way that allows you to transform the future. To find it, one must move beyond […]
Keynote Address: PrintCon 2026 Theme: Unified Printing Industry for Regional and Global Recognition I. The Commodity Trap When we speak on the theme of “Regional and Global Recognition,” our minds naturally gravitate toward the physical monuments of our progress. The digital presses. The high-speed automation. The onset of Artificial Intelligence. These are important. But we must be careful. Because in the […]
We tend to explain today’s instability in geopolitical terms—conflict zones, trade routes, shifting alliances. But beneath all of that runs a deeper strain: trust. When trust breaks at the level of nations and institutions, the consequences don’t stay abstract. They show up in higher fuel costs, tighter margins, and consumers whose purchasing power steadily erodes. We are, in many ways, […]
ER Rollan, CEO of Growsari and a winner of the 5th Mansmith Innovation Awards, has been transforming the micro-retail landscape in the Philippines. By leveraging technology, he empowers small sari-sari stores, streamlines distribution, and creates a scalable digital ecosystem. In this interview, he shares the assumptions he challenged, the pains he sought to solve, and how he turned innovation into […]
In today’s market, trust is a brand’s most valuable currency. Consumers don’t just buy products, they buy confidence that a brand will deliver on its promises, act ethically, and keep its word. Yet, too many marketing campaigns focus on messaging, image, and perception, assuming trust can be “communicated” rather than earned through action. The reality is clear: trust responds to […]
(Photo source: Pixabay) I’m not the type who usually writes love letters. I measure things in KPIs and deadlines, not feelings. I notice inefficiency, not poetry. And yet, here I am, writing during a flight, not to a person, but to an airline. Singapore Airlines. You’ve taught me that superior customer experience (CX) isn’t just about getting from point A […]
Atty. Kesterson Kua is the founding partner of Kua Sy and Yeung (SKY Law). With deep expertise in commercial and family business law, he has worked closely with many Chinese-Filipino (Chinoy) entrepreneurs. In this interview, he shares insights into the legal, cultural, and generational dynamics that shape Chinoy family businesses, and how governance, foresight, and self-awareness can help preserve both […]
Marketing columns usually focus on positioning, differentiation, and shareholder value. This Valentine’s Day, I want to talk about brand equity, not in the marketplace, but at home. It’s where I learned the true meaning of trust long before I began teaching it. Before my wife, Chiqui, became my partner in life, she was my first early adopter. She saw intrinsic value […]