Years ago, a marketing manager approached me and asked, “Sir Josiah, how do we market trust when people already assume the worst of us?” It was a question I had no quick answer for; and I’ve always believed that important questions deserve more than quick answers. It was not a question about branding, not really. It was a question about […]
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In the Trust Economy, marketing is no longer just about promoting value, it’s about living it. As we introduced last Friday in the discussion on the Trust Economy Flywheel, today’s Filipino consumers and citizens are reevaluating what they expect from brands and institutions. This follow-up zooms in on one critical principle: Cultural Literacy (Principle #2). At stake is not just […]
Across Manila, Jakarta, and Kathmandu, one force is reshaping markets: public outrage, not just at corrupt politicians, but also at ‘nepo baby’ influencers, entrenched institutions, and once-untouchable brands. In today’s hyperconnected world, trust isn’t given, it’s earned. Lose it, and you lose customers. Scandals involving misused funds, political favoritism, and influencer complicity aren’t just headlines; they’re changing how Filipinos and […]
During two visits to Taipei in 2025, I noticed a seemingly small, everyday action: handing over a credit card to a server that reflected something much larger: how trust shapes both business and society. With decades of studying market trends and consumer behavior, I’ve seen firsthand how trust influences business interactions. This article reflects those insights, particularly in Taipei and […]
Every brand follows a life cycle. It begins with vision, grows through market validation, and is ultimately tested by customer demand and its ability to remain relevant. But what many fail to anticipate is that decline often doesn’t start with failure, it begins when success leads to complacency. To prevent brand decline, we must look beyond surface-level growth and examine the […]
Kathy Mercado is the Senior Vice President of Newport World Resorts (NWR), the Philippines’ first integrated resort. With extensive experience in hospitality and commercial operations, she has played a key role in the success of world known hotel brands, launching groundbreaking concepts and spearheading award-winning marketing campaigns. In this interview, she shares insights on audience segmentation, marketing innovations, sustainability efforts, and […]
A Unique Selling Proposition (USP) is the defining feature of a brand that compels consumers to buy or switch from their existing preferences. There are nine (9) different types of USPs, as outlined in the book Entrepreneurship (1978, by Josiah Go and Chiqui Escareal-Go), as well as in Entrepreneurship: The Four-Gate Model (2025, by Josiah Go, Chiqui Escareal-Go, and Calel Gosingtian). These USPs operate […]
In celebration of Mega Prime’s 50th anniversary, we had the privilege of speaking with its visionary chairman, William Tiu Lim, whose leadership has transformed the company from a small fishing operation to the market leader in canned sardines in the Philippines. Under his guidance, Mega Prime has continuously redefined industry standards through innovation, from investing in advanced fish preservation technologies […]
GCash is the dominant mobile wallet in the Philippines, widely used for a variety of services such as money transfers, bill payments, micro-lending, and even investments. In its efforts to expand globally, GCash has partnered with leading financial institutions and platforms such as Alipay and Western Union to facilitate international remittances and cross-border payments. This makes it easier for Filipinos […]
Behind every great marketing leader, there’s always a mentor—someone who’s been there, guided them, and challenged them to think bigger, and to even think differently. Mentorship is one of those things in our industry that truly shapes the future. It’s not just about sharing knowledge—it’s about sparking something in someone that drives them to push boundaries and see new possibilities. […]