Q&A with RCBC Chair Helen Yuchengco Dee on Differentiation & Grit

Q&A with RCBC Chair Helen Yuchengco Dee on Differentiation & Grit

Execution, interviews, Q&A
Rizal Commercial Banking Corporation (RCBC) was in the news in 2016 because of the Bangladesh heist, negatively affecting its reputation amidst innovative and differentiated banking services that have won them numerous awards. Its stock prices have since went up by over 50% (as of end July 2017) versus year ago. In an exclusive interview, RCBC chairperson Helen Yuchengco-Dee shares about the importance of differentiation in the marketplace, as well as internal preparedness, emphasizing the importance of business continuity, risk management and building a resilient culture. Q1: RCBC's Wealth Management Group which is in charge of taking care of high net worth individuals (HNIWs), has consistently been voted by Asiamoney as the best domestic private bank in the Philippines annually since 2012. Please share with us what HNIWs are like and…
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Q&A with Chiang Kai Shek College President Dr Dory Poa on Implementing Educational Reforms

Q&A with Chiang Kai Shek College President Dr Dory Poa on Implementing Educational Reforms

Execution, interviews, Q&A
Dr. Dory Poa is the President of Chiang Kai Shek College, the largest Chinese Filipino school in the Philippines, with successful alumni like SM's Henry Sy, PNB's Lucio Tan, Jollibee's Tony Tan Caktiong, among others. A language expert, Dr. Poa obtained her doctoral degree at Stanford University and taught in the Philippines, the USA, Taiwan, Hong Kong, and Australia prior to her present assignment. She shares insights about reforming the Chinese subjects’ curriculum in the elementary and high school level and making students truly multilingual. Q1: What was your mandate when you assumed the presidency of Chiang Kai Shek College in 2013? A: I first joined Chiang Kai Shek College (CKS College) in January of 2013 as a consultant on curriculum reforms. One of the most immediate challenges that the…
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Q&A with Kantar Added Value PH Managing Director Ria Puangco on Marketing Ideas

Q&A with Kantar Added Value PH Managing Director Ria Puangco on Marketing Ideas

Execution, interviews, Q&A
Kantar is one of the world’s leading data, insight and consultancy firms with 30,000 employees providing inspirational insights and business strategies for clients in 100 countries. Kantar is part of WPP and its services are employed by over half of the Fortune Top 500 companies. Ria Vita Puangco is Kantar Added Value Philippines Managing Director. She started her communications career as a strategic planner for advertising before entering market research and brand strategy. Her consulting work spans across various industries and categories as well as LGUs, non-profit and multilateral organizations. She has worked in key Asian markets such as, Indonesia, Vietnam, Thailand and the Philippines. She shares her insights on how to market ideas in the Philippines. Q1: What should every marketer know about the Filipino consumers? A: For one,…
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Q&A with Jimmy Siybauco on Evaluating Personalities via Handwriting Analysis

Q&A with Jimmy Siybauco on Evaluating Personalities via Handwriting Analysis

Execution, interviews, Q&A
Q1: What is handwriting analysis? Is it the same as signature analysis? Is there a science into it? A: Handwriting Analysis or graphology is the science of identifying, evaluating and understanding personality and emotion via the strokes and patterns by their handwriting. Its part of psychology and neuro science. Q2: How can you tell a person's personality or prospects by just looking at their handwriting? Has there been any parallel study with personality tests and career tracking? A: Handwriting reveals the person's true personality including emotional outlay, fears, honesty, defenses and over 100 other individual personality traits. There are numerous studies and researches regarding handwriting analysis and the benefits improving self and others. Q3: Aside from the usual interviews and tests, some business executives look at faces of their applicants,…
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Q&A with JG Summit SVP Nic Lim on Organizing for Execution

Q&A with JG Summit SVP Nic Lim on Organizing for Execution

Execution, interviews, Q&A
Nic Lim is a seasoned People Manager. He was formerly VP of San Miguel Corporation and Director for HR of Kraft before joining URC and becoming SVP for Corporate Resources of its holding group, JG Summit. Nic was People Manager of the Year in 2007 given by the People Management Association of the Philippines. He shares his insight about how to help people execute business plans. Q1: What is your typical day like as SVP for Corporate Resources? What is the most important part? A: How do you squeeze in an almost 10-hour workday a role that juggles 3 direct functions: Corporate HR, Corporate Outsourcing, Corporate Security and Safety while overseeing functionally the people doing these functions in the different Business Units in the Philippines, ASEAN, China & HK and…
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Q&A with Willis Towers Watson Philippine Head James Matti on Understanding Motivation and Rewards

Q&A with Willis Towers Watson Philippine Head James Matti on Understanding Motivation and Rewards

Execution, interviews, Q&A
Willis Towers Watson is the leading human capital and benefits consultancy firm in the Philippines. Mr. James Matti, the Head of the Philippine Consulting Office, who is also President of Towers Watson Insurance Brokers Philippines, Inc., shares updates on motivating people and understanding rewards. Q1: How has the role of money in motivating employees changed over the years? Based on Willis Towers Watson’s most recent Global Workforce Study (i.e. 2012 and 2014) which provides a snapshot of the attitudes and concerns of over 32,000 employees around the world, Base Pay is consistently cited by employees as the topmost factor for joining or leaving an organization. This is followed by job security and career advancement opportunities. In the Philippines, employees tend to always focus on one’s monthly basic salary (MBS). When…
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Q&A with Dusit Group CEO Suphajee Suthumpun on Leadership in Times of Disruptions

Q&A with Dusit Group CEO Suphajee Suthumpun on Leadership in Times of Disruptions

Execution, interviews, Q&A
Suphajee Suthumpun is the Group Chief Executive Officer of Dusit International. She joined the global hospitality company in January 2016, bringing with her over 20 years of experience in technology, including positions as Chief Executive Officer and Executive Chairman, Thaicom Public Co Ltd.; General Manager of Global Technology Services (GTS) at IBM’s ASEAN headquarters in Singapore; and Country General Manager of IBM Thailand Company Limited. Q1: You are the first CEO of Dusit International who is not a member of the founding family. What do you think you have that the family gave you their trust? A: Dusit International is about to embark on a period of unprecedented growth which, in the next five years alone, will see the company’s portfolio of global properties grow from 26 to 76. To…
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Q&A with Telus VP Warren Tait on Building The Culture of Call Center Agents

Q&A with Telus VP Warren Tait on Building The Culture of Call Center Agents

Execution, interviews, Q&A
Telus is a business process outsourcing (BPO) company known for employee engagement in community work among their 12,000 employees. This has contributed to high employee morale resulting to an impressive employee retention that is half of BPO industry's employee turnover, currently at 65% per annum. Its VP for brand, marketing and culture in the Philippines Warren Tait shares his insights on how they operate. Q1: There are many business process outsourcing (BPO) companies in the Philippines, some are bigger than you, but what is TELUS known for? What is your area of advantage? A: Our team member experience, our culture. It is the single most valuable part of our business and we treat it as such and make decisions based on knowing it is what sets us apart. With world-class…
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Q&A with Profiles Asia Pacific President Malcolm Pick on Finding The Right Talent

Q&A with Profiles Asia Pacific President Malcolm Pick on Finding The Right Talent

Execution, interviews, Q&A
Malcolm Pick is a certified coach and expert in IT and competency assessment, among many others. A former partner of SGV in management services (now called Accenture) for Philippine and Malaysia, he was consultant of Price Waterhouse Coopers in UK and Systems Manager of Levi Strauss in Belgium. He earned his mathematical physics degree (Honours) at the University of Birmingham and his master's degree in operational research and management studies at the Imperial College of the University of London. He heads Profiles Asia Pacific in the Philippine and Guam. Q1: Is the Assessment Market saturated among big companies? What about SMEs? A: While most major organizations have made use of assessments for some time, many SME's do not. In fact when I asked the question recently to a group of…
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Q&A with Aurora Suarez on Understanding Women Achievers

Q&A with Aurora Suarez on Understanding Women Achievers

Execution, interviews, Q&A
Aurora Mangubat-Suarez was Publisher of Summit Media before becoming an independent life coach and marketing consultant. A winner of the Mansmith Young Market Masters Awards (Mansmith YMMA) in 2006, she shares her insights about her journey from being a corporate executive to a life coach focusing on women achievers. Q1: You rose from the ranks and became a magazine publisher for sixteen years before leaving the company. You worked with many women achievers and published magazines for women. What three 'secrets' should men know about women, and maybe women should know about themselves? A: Three secrets I know about women are: 1. We are stronger than we think. Women have such reserves of strength that they don’t even know they have inside.  The rigors of childbirth alone will will make…
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