Q&A with 7-Eleven President Victor Paterno on Supply Chain Excellence

Q&A with 7-Eleven President Victor Paterno on Supply Chain Excellence

Q&A with 7-Eleven President Victor Paterno on Supply Chain Excellence

interviews, Q&A
Q1.​ 7-Eleven is an example that a firm can give a parity value proposition to the consumers but a superior supply chain operating model to its franchisees. Can you elaborate why 7-Eleven is the industry benchmark when it comes to supply chain? Convenience stores in general are the most logistics-intensive of retail formats. We are able to meet the daily needs of our customers as accessibly as possible by delivering 80% of merchandise from a central distribution facility, most of it in less than full case quantities. By consolidating distribution, we are able to carry 2,000 SKUs in 100m2 of space. Were we to rely on direct to store deliveries from suppliers in full case quantities, we estimate that we would only be able to carry 500 SKUs. We are working towards a real-time inventory system and suggested…
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Q&A with WhenInManila.com Editor Vince Golangco on Blogapalooza

Q&A with WhenInManila.com Editor Vince Golangco on Blogapalooza

Digital and Social Marketing, interviews, Q&A
Q1: You spent a few years with the US Navy when you were in your early 20s. What made you enter the navy and what habits did you get there that you continue to practice today? Pretty much, my life wasn’t anything worth talking about after dropping out of high school. I really didn’t value education yet back then so I guess I was really still searching for myself. My first ever job was at Burger King in Los Angeles, and I kept in touch with my friends from there. I was already working at the mall then, at Mervyn’s, which is like a department store part of the mall, like SM or Robinson’s department store. I was doing great and as one of the youngest ones there, at just 17, they already wanted to promote me to…
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Q&A with Four Seasons Hotel (Jacksonhole, USA) General Manager David Bernand on Service Excellence & Execution

Q&A with Four Seasons Hotel (Jacksonhole, USA) General Manager David Bernand on Service Excellence & Execution

interviews, Q&A, Service Marketing
Q1: Jacksonhole in Wyoming is the no. 1 ski resort in North America while Four Seasons Resort Hotel is the only 5-star, AAA 5-diamond hotel in Jacksonhole. What differentiates your hotel from other resort hotels or what do your guests experience in Four Seasons that they can't get from other hotels? There is a great osmosis between JHMR (Jackson Hole Mountain Resort) and Four Seasons here in Jackson Hole so our guest experience does not stop on our ski line or at the entrance of the hotel. We are on the mountain literally, which makes it very convenient for our guests and the relationship with our business partners and community plays a huge role in the guest experience. Our philosophy on hospitality and how to treat guests is very similar. What creates this philosophy is the uncompromising dedication to…
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Q&A with Rustan’s Donnie Tantoco III on Working with Loved Ones and Turning Around A Heritage Brand

Q&A with Rustan’s Donnie Tantoco III on Working with Loved Ones and Turning Around A Heritage Brand

interviews, Q&A, Turn Around Marketing
Q1: You put up the first hypermarket in the Philippines, Shopwise, and while most supermarkets just provided express lanes for those buying a few pieces, Shopwise created the exclusive Elite lane designed to save time as well as reward volume buyers with free snacks. You also have price checkers in skateboard. I really like these ideas, can you share with our readers the thought process behind these ideas? We were the first retailer to introduce a mass-based loyalty program in the country known as the WiseCard.  We found inspiration in many successful loyalty programs in the world, most notably Tesco’s.   We learned that the value of any loyalty program is in the wealth of information you can get on customer buying behavior.    We quickly developed our own loyalty data-mining tool,…
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Q&A with MommyMundo’s Janice Crisostomo-Villanueva on Entrepreneurial Journey

Q&A with MommyMundo’s Janice Crisostomo-Villanueva on Entrepreneurial Journey

Digital and Social Marketing, interviews, Q&A
Q1: I have known you since the mid 1990's, when you were a young partner of a struggling start-up. Although it became successful, the map business was eventually dissolved after 5 years, what lessons did you learn from that early entrepreneurial experience? It's been exactly 20 years since I met you, Josiah, when you mentored me and my friends on the publishing business we set up. We were driven by sheer passion and belief in our product which was the MUST Handbook- an all-in-one map+directory guidebook for motorists and travelers in Manila. With the determination and energy that go with being young entreps, we were able to get major corporations onboard to support our book with advertising funding, had the publication produced in Hong Kong and then Singapore, got two…
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Q&A with Cebu Pacific Air’s President Lance Gokongwei on the Airline Industry

Q&A with Cebu Pacific Air’s President Lance Gokongwei on the Airline Industry

interviews, Market Driving Strategy, Q&A
Q1: You modeled Cebu Pacific Air after Southwest Airlines in the US. How has the low cost carrier (LCC) model evolved since then, especially with much higher fuel cost as a percent to total operation cost? Southwest Airlines adhered to the original LCC mantra as it provided a point to point service as opposed to hub and spoke; as well as using a single aircraft type. They aimed for simplicity of operations (short turnarounds), and their flights had monoclass seating. Strictly speaking, it is the European LCCs such as Ryanair and Easyjet that have really introduced incremental innovation particularly with regards to online distribution, ala carte pricing and introduction of ancillaries such as excess baggage, seat selection and food. The LCC model has evolved since then, but with the same…
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Q&A with Yellow Boat of Hope Foundation President Dr. Anton Mari Lim about Business with a Heart

Q&A with Yellow Boat of Hope Foundation President Dr. Anton Mari Lim about Business with a Heart

Inspirational, interviews, Q&A
Q1: Congratulations on your leading Yellow Boat of Hope Foundation (YBHF), which started as the Zamboanga Fund for Little Kids, can you share a brief history how this boat advocacy was born? This boat advocacy started when Juljimar Gonzales shared the story of how he saw a group of kids at Layag Layag with one hand holding a plastic bag and another hand swimming towards the "DUNGGUAN" As his boat gets nearer the kids, he noticed that plastic bag contained uniforms and school supplies. At that time he recalled he did not know if he will laugh or cry. He related this story to Jay Jaboneta who was in Zamboanga at that time upon the invitation a group of bloggers for the Mindanao Bloggers Summit. Jay related the story to me and…
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Innovation in the Entertainment Industry by Josiah Go

Innovation in the Entertainment Industry by Josiah Go

Articles
Early this month, while vacationing in the US, my family and I watched Absinthe at Caesars Palace Hotel and O at the Bellagio Hotel in Las Vegas. It does seem like an odd choice of combination of shows but it was interesting for the comparisons and contrast of themes we experienced.  We watched Absinthe because it was recommended by people online and we watched O because my wife Chiqui and I wanted our children to see what we consider the best Cirque du Soleil show, having watched it the first time some ten years ago. O is a production of Cirque du Soleil, the group of street performers who banded together with the vision of seeing the world and became Canada's best known talent group. A look into their business…
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Q&A with Primer Group President Jimmy Thai on Working with Partners & Spouses

Q&A with Primer Group President Jimmy Thai on Working with Partners & Spouses

Entrepreneurship, Execution, interviews, Q&A
Q1. Your company is owned and managed by a group comprising of five friends (including a brother).  How has this worked out for all of you -- in terms of business relationships and in terms of personal bond. Have you worked together in a previous organization or association before incorporating? Jimmy Thai: Johnny and I informally worked together in a family business, a hardware and plumbing store in Chinatown. Jerry Sy: Jimmy and I had 5 decades of friendship and partnership dating from kindergarten days. Thomas Lim: I met my partners through Johnny Thai who is my friend and schoolmate in UST. We were classmates for 3 years at the College of Mechanical Engineering. Johnny Thai: (brother of Jimmy Thai.) We started in our family-owned hardware store as delivery checkers when we…
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